managing people, payroll & time

Employee time solutions, clock & workforce management support

Our team of support technicians provide high quality timely support to our maintenance customers. Our commitment to you doesn’t stop with the delivery of the products, through our maintenance agreement we will support you with hardware and software issues. From sending replacement of clocks to software upgrades and payroll interface support issues or other workforce management support we will be there to ensure our systems continue to give you value.

SME Solutions has a variety of support packages to suit your needs. The services that can be provided include:

  • Phone and email support
  • Time clock maintenance and repair
  • Swaps for faulty clocks
  • Professional training – onsite or remote
  • Documentation – manuals, training guides
  • Software upgrades and patches

For support issues please contact our national help desk on 03 9673 3600 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

The latest from our blog

15 September 2017
The crux of any successful business is the perfected art of time management. In today’s competitive business industries, companies are hard pressed in staying up-to-date on the latest and greatest software available to keep their businesses running efficiently and ahead of the curb. These tools not only... Read more...
15 September 2017
A company’s staff attendance directly affects both their productivity and the results that business has received from its workers. The world of business today is highly competitive and those businesses rely heavily on the both the accountability for results from their employees as well as ensuring that time... Read more...

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