managing people, payroll & time

Employee time solutions, clock & workforce management support

Our team of support technicians provide high quality timely support to our maintenance customers. Our commitment to you doesn’t stop with the delivery of the products, through our maintenance agreement we will support you with hardware and software issues. From sending replacement of clocks to software upgrades and payroll interface support issues or other workforce management support we will be there to ensure our systems continue to give you value.

SME Solutions has a variety of support packages to suit your needs. The services that can be provided include:

  • Phone and email support
  • Time clock maintenance and repair
  • Swaps for faulty clocks
  • Professional training – onsite or remote
  • Documentation – manuals, training guides
  • Software upgrades and patches

For support issues please contact our national help desk on 03 9673 3600 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

The latest from our blog

07 January 2019
Let's say you have a great team in your company, but you've noticed a few inconsistencies in their work. Some are frequently late and you want them to use a new time tracking software. Others are not putting in all their effort. How do you get them to work harder?

Utilising key performance indicators... Read more...
17 December 2018
You’ve worked hard to grow your business to the place it is now. And while you’re reaching great success already, there are always ways that a company can improve. A major player in any plan for continual growth and enhancement is a thorough examination of your staff rostering protocol. When businesses... Read more...

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