managing people, payroll & time

Employee time solutions, clock & workforce management support

Our team of support technicians provide high quality timely support to our maintenance customers. Our commitment to you doesn’t stop with the delivery of the products, through our maintenance agreement we will support you with hardware and software issues. From sending replacement of clocks to software upgrades and payroll interface support issues or other workforce management support we will be there to ensure our systems continue to give you value.

SME Solutions has a variety of support packages to suit your needs. The services that can be provided include:

  • Phone and email support
  • Time clock maintenance and repair
  • Swaps for faulty clocks
  • Professional training – onsite or remote
  • Documentation – manuals, training guides
  • Software upgrades and patches

For support issues please contact our national help desk on 03 9673 3600 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

The latest from our blog

05 August 2019
Are you an Australian business owner looking for a reliable way to track employee hours? Look no further than SME Solutions. Here at SME Solutions, we have several services to help employers keep track of employee's attendance. When sorting employee timetables yourself, there's always the risk of human error.... Read more...
03 July 2019
Employee attendance is crucial to keeping a successful business. When employees are tardy or absent, the office suffers. You'll experience a loss of revenue, time, and productivity. It's best to limit these occurrences in order to boost progress.  If you've got an employee attendance policy in place already... Read more...

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