managing people, payroll & time

Employee time solutions, clock & workforce management support

Our team of support technicians provide high quality timely support to our maintenance customers. Our commitment to you doesn’t stop with the delivery of the products, through our maintenance agreement we will support you with hardware and software issues. From sending replacement of clocks to software upgrades and payroll interface support issues or other workforce management support we will be there to ensure our systems continue to give you value.

SME Solutions has a variety of support packages to suit your needs. The services that can be provided include:

  • Phone and email support
  • Time clock maintenance and repair
  • Swaps for faulty clocks
  • Professional training – onsite or remote
  • Documentation – manuals, training guides
  • Software upgrades and patches

For support issues please contact our national help desk on 03 9673 3600 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

The latest from our blog

06 January 2018
As an employer, you rely on your employees for a whole myriad of things—certainly not the least of which is keeping your business running smoothly! When employees begin to drop the ball, things can fall apart faster than you could possibly imagine. For many, this leaves employers at a loss as to what to... Read more...
06 January 2018
A lot of organisations have incorporated something called flextime into their operations. The purpose of this is to help create a better work environment where employees have more freedom, and more gets done at the same time! It's always good to be flexible—so long as it creates better results for your company,... Read more...

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