managing people, payroll & time

Employee time solutions, clock & workforce management support

Our team of support technicians provide high quality timely support to our maintenance customers. Our commitment to you doesn’t stop with the delivery of the products, through our maintenance agreement we will support you with hardware and software issues. From sending replacement of clocks to software upgrades and payroll interface support issues or other workforce management support we will be there to ensure our systems continue to give you value.

SME Solutions has a variety of support packages to suit your needs. The services that can be provided include:

  • Phone and email support
  • Time clock maintenance and repair
  • Swaps for faulty clocks
  • Professional training – onsite or remote
  • Documentation – manuals, training guides
  • Software upgrades and patches

For support issues please contact our national help desk on 03 9673 3600 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

The latest from our blog

How Electronic Time Clocks Ensure Compliance with Australia’s Fair Work Act
11 March 2019
The Fair Work Act 2009 the defining set of rules dictating how all businesses in Australia can operate. Among its many provisions are regulations setting maximum limits on the number of hours someone can work per week. For both full-time and part-time employees, that’s 38 hours at the absolute most, unless... Read more...
5 Ways to Streamline Leave Management
11 February 2019
Leave management can take up a significant amount of time and labour for human resources departments. It’s not because it’s a complicated process—it’s actually very simple. However, there is a protocol to follow to ensure employee satisfaction. HR personnel needs to comply with all leave... Read more...

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